Refund Policy

1. About This Policy

This Refund Policy applies to all purchases made through the LoveSpot platform, operated by LoveSpot Dating App Ltd (a company registered in England and Wales), also registered in Nigeria as LoveSpot Dating App Limited (together, "LoveSpot", "we", "us").

LoveSpot provides digital subscription services and in-app purchases that are delivered electronically and begin immediately upon purchase. Because of this, refund rights are limited — as is lawfully permitted under UK law where a user has explicitly consented to digital content commencing before the end of the statutory 14-day cancellation period.

2. Subscription Refunds

2.1 General Rule — Non-Refundable Once Started

Subscription fees are non-refundable once your subscription period has begun. When you subscribe to a LoveSpot paid tier (Silver, Gold, or Platform), you expressly request that the digital service starts immediately and you acknowledge that, by doing so, you waive your right to cancel within the 14-day cooling-off period under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This waiver is lawfully permitted for digital content that has already begun.

This means that once your subscription has begun — whether monthly or annual — no refund will be issued for any remaining days in the subscription period if you choose to cancel mid-cycle.

2.2 Exception — App Completely Non-Functional at Purchase

If the LoveSpot app was completely non-functional at the time you purchased your subscription — with no reasonable workaround available — you may request a refund within 48 hours of purchase. We will investigate and, if the failure is verified on our end, issue a full refund.

The following do not qualify under this exception: minor bugs, temporary outages affecting non-core features, issues caused by your own device or internet connection, or incompatibility with an unsupported device or operating system version.

3. Platform-Specific Refund Processes

3.1 Apple App Store (iOS)

Purchases made through the Apple App Store are processed entirely by Apple Inc. and are subject to Apple's own refund policy. LoveSpot has no ability to issue or process refunds for App Store purchases. To request a refund, visit reportaproblem.apple.com or contact Apple Support directly.

3.2 Google Play (Android)

Purchases made through Google Play are processed by Google and subject to Google's refund policy. LoveSpot has no ability to issue or process refunds for Google Play purchases. To request a refund, visit the Google Play Help Centre or manage your subscriptions at play.google.com/store/account/subscriptions.

3.3 Paddle (Web — International)

International web subscriptions are processed by Paddle as Merchant of Record. Refund requests for Paddle transactions must be submitted to info@lovespotapp.com with the subject line "Refund Request" within 48 hours of purchase. Each request is reviewed individually against the criteria in this policy.

3.4 Paystack (Nigeria and Africa)

Payments made via Paystack (Nigerian Naira and African market transactions) follow the same process. Submit your request to info@lovespotapp.com within 48 hours of purchase. Your statutory rights under the Nigerian Consumer Protection Act are not affected by this policy.

4. Boost Refunds

Boosts are promotional features that increase your profile's visibility for a fixed time window (30 minutes or 3 hours). Boosts are non-refundable once activated.

If a Boost fails to activate due to a verified technical error on our end — not caused by your device, connection, or by closing the app — we will offer either a replacement Boost of equivalent value or an account credit. Cash refunds are not available for Boost failures; only credits or replacements.

5. Account Termination & Voluntary Cancellation

5.1 Termination for Terms Violations

If your account is suspended or permanently terminated because you violated LoveSpot's Terms of Service, you are not entitled to any refund — including for any unused subscription time remaining on your account at the time of termination. This applies regardless of when in your billing period the termination occurs.

5.2 Voluntary Account Deletion

If you choose to voluntarily delete your account before your subscription expires, no refund will be issued for unused subscription time. You will retain access to paid features until the end of your current billing period, after which access ends permanently.

6. Exceptional Circumstances

The following situations are treated as exceptional and may qualify for a refund or credit regardless of the general non-refundable rule:

7. How to Request a Refund

For Paddle or Paystack transactions, send your refund request to:

• Response time: We aim to respond to all refund requests within 5 business days.
• Processing time: Approved refunds are processed within 10 business days of approval. The time for funds to appear in your account depends on your bank or payment provider.

8. Your Statutory Rights

Nothing in this Refund Policy affects your statutory rights under applicable law. In particular:

• Nothing in this policy limits or excludes your rights under the UK Consumer Rights Act 2015.
• Nothing in this policy limits our liability for fraud, death, or personal injury caused by our negligence.
• If you are based in Nigeria, your rights under the Nigerian Consumer Protection Act are fully preserved.
• LoveSpot reserves the right to offer discretionary refunds outside the terms of this policy on a case-by-case basis. Such a discretionary decision does not set a precedent and does not obligate us to offer the same discretion in any future case.

9. Governing Law

This Refund Policy is governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to this policy shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory local consumer protection laws in your country of residence provide otherwise.

10. Changes to This Policy

We may update this Refund Policy from time to time. For material changes, we will notify you via email or an in-app notification at least 30 days before the change takes effect. The "Last updated" date at the top of this page will always reflect the most recent revision.

11. Contact